FAQ (Frequently Asked Questions)
Some questions are asked frequently. Here you can get detailed answers for these usual questions.
Ordering, shipping & delivery:
- Batronix address and contact information
- Batronix bank details
- Batronix European VAT ID (EU-VAT-ID)
- Do you have the item in stock?
- How much does shipping cost?
- How long does shipping take?
- Is my order on the way already?
- How to return misordered or defective product?
Questions about products and software:
- How can I make copies from a chip?
- Which chip packages are availalble and which are the differences between them?
- Which types of memory chips are available and which are the differences between them? How can I find a replacement chip?
- I can see only B58... / B59... numbers on my chip. What does they mean and which chip must I select in the programming software?
- Questions regarding the BX32, BX32P, BX40 and USB Chip Programmer
- Questions regarding the parallel port Eprom Programmer 3.x/4.0
- Questions regarding the parallel port Flash MC Programmer I and II
- Questions regarding Batronix software programs
Batronix bank details
Bank information for US$ payments
- Postbank Saarbruecken, Germany
- Account number: 0900224668 (only US$ payments!)
- Bank transit number: 59010066
- SWIFT: PBNKDEFF
- IBAN: DE83 59010066 0900224668
Bank information for Euro payments
- Postbank Hamburg, Germany
- Account number: 764568204 (only Euro payments!)
- Bank transit number: 20010020
- SWIFT: PBNKDEFF
- IBAN: DE96 200100200 764568204
Batronix European VAT ID (EU-VAT-ID)
EU-VAT ID: DE813352287
Do you have the item in stock?
We generally keep large quantities of all items offered in the shop in stock. Therefore we can ship immediately after we got your order and payment in the most cases.
At each product, you can see a stock status icon near the order icon. Please leave the mouse for some seconds over the stock icon. A tooltip will pop up and explaining the stock icon for this product.
If you need a higher amount of a product or if you want to get sure, you can contact us. Please let us know the product name and the amount you need.
How much does shipping cost?
The shipping costs depends on the country, the shipping option (express) and the weight of the delivery. The online shop will calculate and show the shipping costs for each possible shipping option.
You can also use our online shipping cost calculator.
How long does shipping take?
We usually ship within one business day after we got your order and payment. Please note that bank transfers to foreign countries take one to five business days. Credit card and PayPal credit card payments arrives within some minutes.
The shipping time depends on the shipping option (Postal Airmail or DHL Express) and the country. The online shop will show the estimated delivery times.
Is my order on the way already?
If you specify an email address while your order, we will send you a shipping notification as soon as we packaged your order.
How can I make copies from a chip?
It is easy to make a copy from an existing chip. You will only need a programmer which must support the chip, the chip to be copied and a second chip from the same type. If the chip have a special package type (non DIP/DIL), you will need an adapter also.
With the programmer you can read out the data from the original chip. After this you can save the data on your pc for later copies or directly program the data into the new chip.
Please note that special microcontrollers and PLD chips have a read protection. If the manufacturer sets this read protection, you can't read them out and therefore you can't make copies from them. Memory chips like Eproms, EEproms and Flash doesn't have such a read protection.
Questions regarding the BX32, BX32P, BX40 and USB Chip Programmer
Questions regarding the parallel port Eprom Programmer 3.x/4.0
- I get the error message "Portdriver has not been loaded successfully. Parallelport access not possible". What can I do?
- I have problems while reading or programming chips with a parallel port programmer. What can I do?
Questions regarding the parallel port Flash MC Programmer I and II
- I get the error message "Portdriver has not been loaded successfully. Parallelport access not possible". What can I do?
- I have problems while reading or programming chips with a parallel port programmer. What can I do?
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