FAQ (Frequently Asked Questions)

Some questions are asked frequently. Here you can get detailed answers for these usual questions.

Ordering, shipping & delivery:

Questions about products and software:

Batronix bank details

Bank information for US$ payments

  • Postbank Saarbruecken, Germany
  • Account number: 0900224668 (only US$ payments!)
  • Bank transit number: 59010066
  • SWIFT: PBNKDEFF
  • IBAN: DE83 59010066 0900224668

Bank information for Euro payments

  • Postbank Hamburg, Germany
  • Account number: 764568204 (only Euro payments!)
  • Bank transit number: 20010020
  • SWIFT: PBNKDEFF
  • IBAN: DE96 200100200 764568204

Batronix European VAT ID (EU-VAT-ID)

EU-VAT ID: DE813352287

Do you have the item in stock?

We generally keep large quantities of all items offered in the shop in stock. Therefore we can ship immediately after we got your order and payment in the most cases.

At each product, you can see a stock status icon near the order icon. Please leave the mouse for some seconds over the stock icon. A tooltip will pop up and explaining the stock icon for this product.

If you need a higher amount of a product or if you want to get sure, you can contact us. Please let us know the product name and the amount you need.

How much does shipping cost?

The shipping costs depends on the country, the shipping option (express) and the weight of the delivery. You can see the shipping costs on the following pages:

The online shop will calculate and show the shipping costs on the last page, before you finish the order but after you specified the address and shipping option.

How long does shipping take?

We usually ship within one business day after we got your order and payment. Please note that bank transfers to foreign countries take one to five business days. Credit card and PayPal credit card payments arrives within some minutes.

The shipping time depends on the shipping option (Postal Airmail or DHL Express) and the country. The DHL Express shipping time are listened here. Shipping into the USA takes 2-3 business days for example. Postal Airmail takes 2 to 6 business days within Europe and 5 to 10 business days outside Europe.

Is my order on the way already?

If you specify an email address while your order, we will send you a shipping notification as soon as we packaged your order.

How can I make copies from a chip?

It is easy to make a copy from an existing chip. You will only need a programmer which must support the chip, the chip to be copied and a second chip from the same type. If the chip have a special package type (non DIP/DIL), you will need an adapter also.

With the programmer you can read out the data from the original chip. After this you can save the data on your pc for later copies or directly program the data into the new chip.

Please note that special microcontrollers and PLD chips have a read protection. If the manufacturer sets this read protection, you can't read them out and therefore you can't make copies from them. Memory chips like Eproms, EEproms and Flash doesn't have such a read protection.

Questions regarding the BX32, BX32P, BX40 and USB Chip Programmer

Questions regarding the parallel port Eprom Programmer 3.x/4.0

Questions regarding the parallel port Flash MC Programmer I and II

Questions regarding Batronix software programs

Service

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» Nearly all products in stock
» Via DHL Express 24-48 hours Europe, 2-3 business days USA
» Worldwide shipping
» Payments by credit card, PayPal and bank transfer accepted.

 

Contact

Service@Batronix.com
Fax:+49 (0)4342/789471

Batronix
Torweg 18
24211 Lehmkuhlen
Germany

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